Tucson’s Trusted HVAC and Plumbing Experts

UPDATE ***************************************The company came out to correct issues from previous install. Today's service was great and I can't complain. I still can't give a 5 star review until I know the issue is fixed. By tonight we will know. Once I hear from the manager and he/she validates the repair finally done right and the drywall access has been fixed them I'll update my rating as fully satisfied. Everything below this update is old review which will also be pulled once 100% complete
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This review is not on the tech. Its on after the sale and install follow up.
D&H knows all the issues we had prior to buying a new unit and they made that right. They also know about the defective product and made that right. But my complaint is what happened after the install.
The thermostat was loose and not installed securly, even the tech moved it back in place and didnt say or do anything about it. I had to call and get someone back out to secure it.
After second system was installed and finally working, before tech left he said someone would be in contact to fix the damaged drywall where the return air was put in. Not even an appoligy. One week later no call. I call D&H and im told it will be sent to a third party and they will contact me. 4 days later still no call so i call back and ask for phone number to contractor and im told they dont have it but she will send my info to the scheduler and they will contact me and also have contractor contact me. So now were on today almost 24 hours later and still no call.
So D&H im not happy with service after the sale. You got my $18,000 dollars and im a closed book.
By the was they also took out the old gas furnance and shut gas valve off but did not cap the line. This im told is a must.
Its sad but im having to hire someone to come and repair the wall and install the return air vent properly(only one of 4 screws are holding it and there is nothing keeping the unit from pulling air, dust and what ever from the wall cavities. There is a top board in attic but air is still being pulled from around cracks and holes and open space)the area where the air handler attaches to the duct work is loosing more air then what comes out of the registers. High power line is not secure and they used part of the old systems condensation tube to run the new line, the old tube is colapsed. This is just not quality work. Ive asked for someone to come out and see this with no responce. Very disapointed, that i have to hire another hvac company to come clean up their work
UPDATE
Owner responded with apoligy and said someone would call me this evening. That was 40 minutea ago and its 5:35 in the evening.
I left a message on their chat box not to bother, i cant afford to take more time off of work. Ive already secured a contractor to fix my walls and cap the gas. Ill find someone else to fix the leaking air and condensation tube

Had service after hours on Sunday. Luis came out found and took care of the issue right away.

Isiah did a great job in fixing our ac problem. Very polite and knowledgeable.

Christian did an amazing job with our AC! He was professional, friendly, and very knowledgeable. He got everything taken care of quickly and made sure everything was working perfectly. Highly recommend Christian!

D&H showed up when they said. Talked my wife and I with respect then came out next day and finished before noon installing my new unit. I’ll be referring them to others

I am so fortunate to have contracted with D&H. Response time has been speedy and service exceptional.

Tim was tech, friendly, efficient, explained problem and I would like to request Tim if and when I need a tech.again. Super nice.

Zack was very professional and thorough
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Isaiah serviced my A/C unit today. He did a thorough job. He is very professional and kind. I highly recommend him and D&H .

The customer service team are always so nice and helpful when I call. Would recommend D&H to my friends and family.

Christian came to fix our Air conditioner he was very informative took his time and explained to us what he had do

Devon did an excellent job of diagnosing our system. He did a thorough job and showed us exactly the problem we needed to address. Five stars.

Luis was fabulous, did the job at a more than fair price, We appreciate him very much and hope he has a blessed career! Thanks again Luis.

Arizona summer is just brutal, I was having issues with my AC again. I hear the unit running but the house is not getting cold. I called D&H 24/7 service. They were able to fit me in the same day (Saturday). Giovanni did the inspection, he took photos and run diagnostics so he can explain it better. This was a same day maintenance service so hoping not to have a lot of issues. The problem was the capacitor (about 3 years old)that needs to be replaced. The issue was resolved and AC is working properly especially with 105 degrees heat. I definitely recommend D&H service. Giovanni did a phenomenal job, absolutely satisfied and I highly recommend D&H.
I also wanted to extend my thanks for Giovanni for bringing up a gas smell and having us reach out to Southwest Gas to do a courtesy check. They eventually came out and fix the leak. His attention to detail and priority to safety is above and beyond. Thanks you Sir.

Nathan responded very fast and resolved the HVAC issue. He was very polite, professional, and communicated exactly what he was doing and the cost.

I know I have posted several times about this business, but when you have locally owned company that provides phenomenal service you need to put it out there. Had a simple issue I could have probably fixed, but called a technician out anyways. Ethan showed up and took the time to explain what to do next time as it was an easy fix. However the way he explained what happened was fantastic. D&H has always sent employees that are respectful and treat customers to where they don't feel dumb for asking questions. Again. All around great service from dispatch to Ethan taking of of the customer on his end. Can't recommend enough.

Giovanni did an awesome job with our 20+ year old system. I appreciate his hard work, he was a lifesaver for us.

Arizona summer is just brutal, I was having issues with my AC again. I hear the unit running but the house is not getting cold. I called D&H 24/7 service. They were able to fit me in the same day (Saturday). Giovanni did the inspection, he took photos and run diagnostics so he can explain it better. This was a same day maintenance service so hoping not to have a lot of issues. The problem was the capacitor (about 3 years old)that needs to be replaced. The issue was resolved and AC is working properly especially with 105 degrees heat. I definitely recommend D&H service. Giovanni did a phenomenal job, absolutely satisfied and I highly recommend D&H.