We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share your data, including information related to SMS communications.
1. Information We Collect
We may collect the following types of consumer data:
- Personal Information (such as name, phone number, email address)
- Communication data (including SMS opt-in consent and messaging preferences)
- Any information you provide when contacting us or using our services
We collect this information through:
- Website forms
- Service inquiries or transactions
- SMS opt-in submissions
- Direct communication with our business
2. How We Use Your Information
We use your information to:
- Provide and manage our services
- Communicate with you, including sending SMS messages you have opted into
- Respond to inquiries and customer support requests
- Improve our services and customer experience
IMPORTANT NOTICE REGARDING SMS DATA
We do NOT share, sell, rent, or disclose your mobile number or SMS opt-in data to any third parties for their marketing or promotional purposes. This is a strict policy and applies in all cases.
We may share your Personal Data, including your SMS opt-in or consent status, only with trusted third parties that help us provide messaging services (such as platform providers, phone carriers, and service vendors). These parties are only permitted to use your information to support service delivery and not for marketing purposes.
3. How We Protect Your Information
We implement appropriate technical, administrative, and physical safeguards to protect your personal data from unauthorized access, disclosure, or misuse. These measures include secure systems, restricted access, and data protection protocols.
4. Data Protection
We take data protection seriously and ensure that:
- Your information is stored securely
- Access is limited to authorized personnel only
- Third-party service providers are required to maintain confidentiality and security standards
5. SMS Messaging Terms & Conditions
By opting into SMS communications from [Brand Name / Company Name], you agree to receive text messages related to:
- Responses to your inquiries or service requests
- Appointment confirmations and reminders
- Service updates and notifications
Message frequency may vary.
Message and data rates may apply.
Customer Care
For assistance:
- Reply HELP to any message
OR - Contact us directly using the information below
Opt-Out Instructions
You can opt out of SMS communications at any time by:
- Replying STOP to any message
OR - Contacting us directly
After opting out, you will no longer receive SMS messages unless you opt back in.
6. SMS Opt-Out Instructions (General)
You may opt out of receiving SMS messages at any time by replying STOP to any message or by contacting us directly. Once you opt out, you will no longer receive communications unless you re-subscribe.
7. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, you may contact us at:
- Company Name: D&H Air Conditioning, Heating, & Plumbing
- Phone: 520.408.2665
- Email: service@dandhac.com
